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Returns, Exchanges & Refunds

At BOUDOIR D' AMOUR, we want you to be completely satisfied with every purchase. If, for any reason, you change your mind or experience an issue with your order, we are here to help.

Returns & Exchanges

Right of Withdrawal

Consumers have the right to withdraw from a distance purchase agreement within fourteen (14) calendar days from the date of receiving their order, without providing any reason, in accordance with the provisions of Greek Law 2251/1994, as amended.

To claim your right of withdrawal, you must complete and submit the Withdrawal Form, available HERE.

To qualify for a return under the right of withdrawal, the product must:

Be in its original, unused condition, with no signs of wear, damage, or alteration.
Be returned in its original, complete packaging.
Be accompanied by the original proof of purchase (receipt or invoice).
Include all instructions, accessories, inserts, promotional items, and any other contents originally supplied with the product.

Returns will not be accepted for products that have been used, damaged, altered, or do not meet the above conditions.

Product Exchanges

If you prefer to exchange your purchase rather than receive a refund, you may request an exchange within thirty (30) calendar days from the date you received your order.

The same conditions that apply to returns also apply to product exchanges.

Exceptions to the Right of Withdrawal

In accordance with Article 3iβ of Greek Law 2251/1994, as amended, the right of withdrawal does not apply to sealed goods that have been unsealed after delivery and are not suitable for return for reasons of health protection or hygiene.

This includes, without limitation:

Adult toys and intimate products;
Personal lubricants;
Personal care products;
Underwear;
Any other product that comes into direct or intimate contact with the human body.

These products cannot be returned or exchanged once their sealed packaging has been opened or unsealed after delivery.

Defective Products

The above exception does not affect your statutory rights where a product is genuinely defective or does not conform to the agreed contractual specifications.

If a product has a manufacturing defect or lacks the agreed characteristics, you retain all rights provided under applicable consumer protection legislation.

In such cases, you should contact BOUDOIR D' AMOUR as soon as possible so that the appropriate inspection procedure can be initiated.

Where necessary, the product may be submitted to the manufacturer or an authorised service centre for technical inspection to determine whether the defect exists and to apply the remedies available under applicable law.

Return Shipping Costs

For returns made through ACS Courier, BOUDOIR D' AMOUR covers the shipping cost only for the first return of each product.

If the same product is returned a second time, or if you choose to use a different courier company, the return shipping costs will be your responsibility.

For all orders shipped outside Greece, the customer is solely responsible for the cost of returning or exchanging products.

Before Returning a Product

Before sending any product back, please contact our Customer Service team so that we can guide you through the return procedure.

Please have the following information available:

Your order number.
The reason for the return or exchange.

You can contact us at:

Telephone: +30 210 3639008

Customer Service Hours: Tuesday – Saturday | 10:00 – 18:00

Email: info@boudoirdamour.com

Returning Your Product

Until the returned product has been received by BOUDOIR D' AMOUR, the customer remains responsible for the goods during transit.

We recommend packaging the product carefully to prevent damage during transportation.

Due to the current operational situation of the Hellenic Post (ELTA), all returns must be sent via a private courier service.

For faster and safer processing, we recommend using our partner courier, ACS Courier.

BOUDOIR D' AMOUR accepts no responsibility for products that are lost or damaged while being returned.

Refunds

Once we receive and inspect the returned product, we will begin processing your refund.

Refunds are made:

By bank transfer to your nominated bank account; or
For Cash on Delivery purchases (available only within Greece), by bank transfer to the account you provide.

Refunds are generally completed within 15–30 business days, depending on the original payment method and the processing times of the relevant financial institution.

Upon Receiving Your Order

We recommend that you inspect both the product and its packaging immediately upon delivery in order to identify any visible damage or issues without delay.

Defective or Incorrect Products

If you receive a product with a manufacturing defect or a product different from the one you ordered, please contact us as soon as possible and, in any event, within eight (8) days of receiving your order.

To help us process your request promptly, please provide:

Your order number.
A brief description of the issue.
Clear photographs showing the defect or the incorrect product.

Once we have reviewed your claim, we will inform you of the next steps.

If it is confirmed that the product is defective or that the incorrect item was supplied due to our error, BOUDOIR D' AMOUR will cover the return shipping costs and, subject to availability and your preference, will either:

Replace the product; or
Issue a full refund.

Where damage has occurred during transportation and is attributable to the courier rather than BOUDOIR D' AMOUR, we also recommend that you notify the courier company within eight (8) days of delivery.